We understand and respect your privacy.
We may collect personal information when you: shop or take advantage of our products; establish or update an account with us; purchase; create or send a wish list; provide us with comments or suggestions; call our Customer Service; or subscribe to our newsletter.
When shopping our store, if you use a credit/debit card for your purchases, we will collect your credit/debit card information in order to process your purchases and may use your information to keep a history of your purchases. We may also use your credit/debit card information to identify you as a customer and to send you Marketing Communications; your account number will be used solely to process payment of your purchases. When you return previously purchased merchandise or request a refund or exchange, we may ask for your store name, physical address and phone number. We collect this information to help prevent fraud.
When you make online purchases, we will collect your name, your store name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfill your requests; contact you or the recipient(s) of your purchase in the event of order or delivery difficulties; verify or respond to your inquiries; and deliver services and information about our products to you. If you make a purchase through our Site, the personal information you provide (for example, name, physical address, and e-mail address) will be added to our customer database. Our customer database may be used to send future Marketing Communications to you unless you specifically opt-out. Note: Online purchases require use of an e-mail address to process the order.
GENERAL INFORMATION ABOUT OUR SITE AND THE INTERNET
Our Site uses Internet (or "Web" or "Website") technologies to gather navigational information about our Site and its technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to see which areas of our Site are most visited and helps improve our understanding of our customers' Site experiences. This practice also helps us improve the quality of online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider, and IP address, which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page.
Our Site uses "cookie" technology. A "cookie" is a small data file that a Website may send to your Web browser and store on your hard drive. Our Site uses cookies to simulate a continuous connection-cookies let us "remember" information about your preferences and session and allow you to move within areas of our Site without reintroducing yourself. No personally identifiable information is stored in these cookies.
You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site and make a purchase.
CHOICES REGARDING HOW PERSONAL INFORMATION IS USED AND ACCESSING YOUR PERSONAL INFORMATION
If we are currently using your personal information to send you Marketing Communications and you want to change your options, you can "opt-out" of receiving our Marketing Communications at any time using the following directions. You may also use these directions to change your personal information.
To "opt-out" of receiving Marketing Communications from Turnovers, Inc., do one of the following:
1. If you've created an account on our Site, you can access and change your personal profile information and preferences after logging into your account.
2. Send an e-mail request to: info@turnoversinc.com
3. Call: Toll-free: 1-800-328-8699
1-904-384-0603
M-F 9-5 EST
4. Mail your request to:
Turnovers, Inc.
Attn: Customer Service
1142 S. Edgewood Ave.
Jacksonville, FL 32205
If you send us an e-mail or letter, please be sure to include your full name, address, phone number and e-mail address. This will ensure we identify you correctly in our systems so that we may accurately process your "opt-out" request.
SECURE ONLINE SHOPPING
Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number.
To provide you with an increased level of security online, when you register for an online account, you may also select a password to access your personal information. Turnovers, Inc. will not ask you for your password in an unsolicited communication.